Stop letting the jerks at work drain your bottom line

"A highly readable and deeply insightful book." —WARREN CHRISTOPHER, former U.S. Secretary of State

Whether it's a standoffish coworker, arrogant boss, or an abraisive person in another department, incivility has become an everyday problem for many of us. Of course, it's never fun or easy to encounter bad behavior. But what most managers don't know is that incivility is not only a nuisance, it's also a threat to their company's bottom line.

Few business leaders take the necessary steps to stop incivility. Some don't know how to do it, and most simply don't understand how much incivility is costing them. That's where this book comes in.

Drawing on a decade of pathbreaking research, business professors and consultants Christine Pearson and Christine Porath prove that petty incidences of workplace rudeness exact a staggering economic toll. And they show us exactly what to do about it.

Far from a minor inconvenience, workplace incivility is one of today's most substantial economic drains on American business, costing billions each year.

In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold.